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Company Name: Apmex
Owners: Scott Thomas- President, Michael Haynes- CEO
BBB Rating: A+
BCA Rating: AAA
Trustlink Star Rating: 5/5
October 3, 2012: http://www.ripoffreport.com/r/APMEX/Oklahoma-City-Oklahoma-73126/APMEX-American-Precious-Metal-Exchange-A-once-great-company-NOW-a-total-CON-Oklahoma-City-950321- A seller of precious metals. I have ordered many times and have always been satisfied. Ordered on 10/03/2012 and was charged sales tax for the first time. When i called they told me they now have a new office on wall street and have a new tax collection policy,if you order less than $1000. they now collect tax from you. Since I ordered $936.50 i was charged tax. They did not even give me the option to increase my order to avoid the tax. Since I already sent the check and gave them my credit card as a guarantee I am literally quite SCREWED by this once good company.
DONT ORDER ANYTHING FROM THEM !!!
July 3, 2011: http://www.ripoffreport.com/r/APMEX/internet/APMEX-APMEXCOM-Cheating-Malicious-Abusive-Metal-trading-hides-the-truth-and-uses-down-747849- “Ampex.com, APMEX cheating, malicious, abusive…”
51 complaints with BBB in last 3 years
7/11/2017- Complaint on BBB about advertised price not honored- “APMEX clearly listed a product via their “sales blitz” category and did not honor it or give me any warning of an order cancellation. APMEX clearly listed a product under their “sales blitz” category and did not honor this price. They then cancelled my order without letting me know of any reason at all. The price was discounted on BOTH their eBay store, and their full website, clearly showing that the discount was intentional. When I contacted customer service, all they could say was they are not “able” to resolve the issue”
From the BBB- 7/20/12: “The products I purchased and paid for is lost during shipping. APMEX is refusing to send a replacement or issue a refund “
From BCA 5/20/2014- “Now I shall find another company to purchase precious metals from”